The Logs tab shows the most recent 50 chat errors and warnings from Logic AI. Use it to diagnose issues and understand what went wrong under the hood. (Routine informational events aren’t surfaced here — this view is focused on problems.)
Log Entries
Each entry shows a one-line summary; click it to expand. A row includes:
- Severity — Error or Warning
- Timestamp — When the event occurred
- Source — The Apex method that logged it
- Message — A human-readable description of what happened
- HTTP status — Shown when the event came from a gateway callout
Expanding an entry reveals full detail: the log name, method, the user and session it relates to, the full message, and a stack trace when one is available.
Common Issues
| What you’ll see | What it means |
|---|---|
| Callout failed | The connection to the AI gateway timed out or returned an error |
| Tool execution error | A tool (query, create, update) failed due to a Salesforce error |
| HTTP 402 | The org is out of credits — top up from the Credits tab |
| HTTP 503 | The org’s AI workspace is still being provisioned |
| Session limit reached | A conversation hit the maximum number of tool-use turns |
Refreshing
Click Refresh to re-fetch the latest entries. There’s no search box — the view always shows the most recent errors and warnings.
Retention
Logs are stored in the Bot_Log__c custom object. Old logs can be deleted via Salesforce’s standard data management tools or automated with a scheduled flow.