## General

**What AI model does Logic AI use?**  
Logic AI is powered by Anthropic’s Claude. Your admin can configure which model is used from the [Settings](/content/products/logicai/docs/admin-settings/index.html) tab.

**Can Logic AI access data I don’t have permission to see?**  
No. All queries and operations run in your user context with full Salesforce sharing rules and field-level security enforced.

**Is my data sent to external servers?**  
Conversation data is sent to Anthropic’s API for processing. Your Salesforce data is not stored by Anthropic and is not used for model training.

**Does Logic AI work in Salesforce Classic?**  
No. Logic AI requires Lightning Experience. The chat component is a Lightning Web Component (LWC) and is not available in Classic.

## Troubleshooting

**Logic AI says “being provisioned” when I try to chat**  
Your organization’s AI workspace is still being set up. This usually completes within a few minutes after connecting. If it persists, contact your Logicfold representative.

**I can’t see the LogicAI component on record pages**  
Two things to check:  
1. Your admin needs to add the Logic AI component to the page layout via Lightning App Builder  
2. You need the correct permission set assigned to your user

**Logic AI won’t create or update records**  
Write tools (create, update, delete, and the bulk/file tools) are **disabled by default**. Ask your admin to enable the ones you need on the [Policies](/content/products/logicai/docs/admin-policies/index.html) tab. Note that delete operations always require in-chat approval, and mass delete is locked until Logicfold enables it for your org.

**I’m getting a “credit balance” error**  
Your organization has used its allocated AI credits. An admin can purchase more from the [Credits](/content/products/logicai/docs/admin-credits/index.html) tab.

**Logic AI gives an error about “too many callouts”**  
This happens when a complex request exceeds Salesforce’s 100-callout-per-transaction limit. Try breaking your request into smaller steps.

**The chat panel shows “temporarily unavailable”**  
The admin has disabled the chatbot from the [Settings](/content/products/logicai/docs/admin-settings/index.html) tab. This is usually intentional (e.g., during maintenance).

## Security and Privacy

**Where is my API token stored?**  
The gateway token is stored in a Salesforce Named Credential using the External Credential framework. It is encrypted at rest and is not readable from Apex code — only usable for authorized callouts.

**Can I revoke access?**  
Yes. An admin can disconnect from Logicfold at any time from the [Settings](/content/products/logicai/docs/admin-settings/index.html) tab. This immediately revokes the gateway token and stops all AI conversations.

**Is there an audit trail?**  
Yes. All record modifications made through LogicAI are logged in the [Audit](/content/products/logicai/docs/admin-audit/index.html) tab with full traceability — who requested it, what changed, and when.

**Does Logicfold have access to my Salesforce data?**  
No. Logicfold’s gateway proxies requests to Anthropic but does not store conversation content. The gateway tracks usage (token counts, credit balances) but not the content of your queries or data.